Frequently Asked Questions
How long does shipping take?
Orders placed before 5 PM Eastern typically dispatch the same day, seven days a week. Standard U.S. Economy shipping is free, and estimated delivery timing is shown at checkout. Delivery estimates for Canada vary by destination and service and are shown at checkout. We will email tracking information after your order ships.
Do you offer free shipping?
Yes. Standard shipping is free on every order shipped within the United States, including Alaska and Hawaii, with no minimum purchase. Shipping to Canada is free on orders of $100 USD or greater. For Canadian orders under $100 USD, shipping rates are calculated at checkout.
Do you ship internationally?
We currently ship only to addresses in the United States and Canada. Zippo products, including any kits that contain a Zippo, are available for shipping within the United States only and cannot be shipped to Canada due to manufacturer restrictions. Questions before ordering? Email us at contact@mightyoaksupply.com.
What is your return policy?
We offer a 30-day return policy with no restocking fees. Sale items are returnable, and open-box items are eligible as long as they have not been heavily used, abused, altered, or damaged after delivery. Eligible United States returns include a free prepaid label. Customers in Canada are responsible for return shipping unless an item arrived damaged or defective, or we sent the wrong item. Contact us at contact@mightyoaksupply.com to start a return.
Are your products authentic?
Yes. All products sold by Mighty Oak Supply Co. are authentic and sourced from established distributors and suppliers. We stand behind every product we sell.
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. The exact options available for your order appear at checkout.
How can I track my order?
After your order ships, we will email a tracking number that you can use on the carrier's website. We use USPS, UPS, or FedEx depending on the order and destination.
How do I contact customer support?
Email us at contact@mightyoaksupply.com or use our Contact page. We typically respond within one business day.
Can I cancel or modify my order?
Contact us as soon as possible at contact@mightyoaksupply.com. Orders placed before 5 PM Eastern typically dispatch the same day, seven days a week. We cannot guarantee changes after an order enters fulfillment.