Refund policy

We offer a 30-day satisfaction guarantee. You have 30 days after your order is delivered to request a return for a refund or exchange. Sale items are eligible for return, and we do not charge restocking fees.

Return condition

Items may be opened and returned as open-box. To be eligible, an item must not be heavily used, abused, altered, or damaged after delivery. Please include all parts and accessories, the original packaging when reasonably possible, and your receipt or proof of purchase.

How to start a return

Contact us at contact@mightyoaksupply.com before sending anything back. If your return is accepted, we will provide return instructions and, for customers in the United States, a prepaid return shipping label. Items sent back without first requesting a return will not be accepted.

Return shipping

Eligible returns from United States addresses include a free prepaid return label. Customers in Canada are responsible for return shipping unless the item arrived damaged or defective, or we sent the wrong item.

Damages and issues

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect so we can make it right.

Exceptions

We cannot accept returns for custom or personalized items, gift cards, or items that cannot lawfully or safely be returned. Sale items are returnable. Contact us if you have a question about a specific item.

Exchanges

The fastest way to receive a replacement is usually to return the item you have and place a new order after the return is accepted. We will help coordinate the process.

Refunds

We will notify you after we receive and inspect your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we approved your return, contact us at contact@mightyoaksupply.com.